- Cancellation and refund termsWhat happens when a customer or a business cancels, before or after work starts, and how refunds are made after a charge (FR-090).v3 · en-CA · in force since Sep 17, 2026Alberta
- Completion windowHow long a customer has to accept completed work or report a problem after a provider marks a visit complete, and what happens if that window passes with no response. Required by FR-082 to be DISCLOSED before any completion clock runs: T-08 refuses to start a window it cannot show a version of. Identity only — what this document says is consumer-protection text under §15 and is counsel's to write, not a migration author's.v3 · en-CA · in force since Sep 17, 2026Alberta
- How providers are paidHow and when the provider is paid for work booked through Whew, and who holds the funds between the customer's authorization and the provider's payout. FR-090 requires this be shown to the customer before confirmation, alongside the price, the tax, the service fee and the cancellation terms. Identity only: the text is OD-05's (merchant of record, FINTRAC) and no version has been approved.v4 · en-CA · in force since Oct 10, 2026Alberta
- Privacy noticeWhat personal information Whew collects, why, who it is shared with (including service providers outside Canada), how long it is kept, and how to reach the person responsible (Alberta PIPA ss. 13, 13.1, 35).v8 · en-CA · in force since Oct 7, 2026Alberta
- Terms of serviceThe customer terms: Whew as marketplace, all-in prices, authorisation at acceptance and charge after completion, change orders, the 7-day concern window, limits and governing law (FR-090).v3 · en-CA · in force since Sep 17, 2026Alberta
A booking pins the exact version accepted. An approved version’s text does not change afterwards — a correction is published as a new version, at its own address, rather than edited in place.